PRIVACY NOTICE

Definitions

• "Personal information" means information that can be linked to you as an individual.
• "Approved pharmacy" refers to a pharmacy accessible through our network from which you can obtain medication or related services.

Collection, Use, and Disclosure of Information

We collect, use, and disclose your personal information only to the extent necessary for these legitimate purposes:

1. To facilitate your access to approved pharmacies and provide them with information needed to fill your orders.
2. To assist with the delivery of products or services.
3. To process payments for goods or services provided by us or approved pharmacies.
4. To keep you informed about our policies and business practices.
5. To provide you with information about products and services available to our customers, including those offered by approved pharmacies.
6. To tailor our services and product recommendations to your needs.
7. To conduct customer satisfaction surveys.
8. To manage our business operations, including accounting and employee management.
9. To comply with legal and regulatory requirements.
10. To protect our interests in the event of legal or regulatory proceedings.

Pharmacies in our network may share your personal information among themselves and with Hippo Pharmacy to ensure safe and effective order fulfillment.

Security Measures

We have implemented reasonable technical and organizational measures to protect your personal information against accidental loss, alteration, unauthorized disclosure, or access. We only disclose personal information to third parties (e.g., our accountants, lawyers, or approved pharmacies) bound by contracts or laws to maintain the confidentiality of your information.

Marketing Communications

We may send you informational and promotional materials about our services and those of approved pharmacies, unless you ask us not to. You can opt out of receiving such communications at any time by contacting our customer service or emailing our Privacy Officer at privacy@HippoPharmacy.com. We may use your order history to determine which materials might interest you, but health-related product information will only be used to inform you about other health-related products or services.

Business Transfers

In the event of a corporate reorganization, merger, or sale, the successor entity will have the same rights as Hippo Pharmacy to retain, use, or disclose information about you. If we sell or transfer our pharmacy business, the new owner or transferee will assume our rights and obligations regarding your personal information.

Your Rights to Access and Correct Information

You have the right to obtain a copy of the personal information we hold about you. We will respond to your request within 30 days. If you identify any inaccuracies, we will correct them. You may also request that we remove your information from our records, unless we have a legitimate reason to retain it.

Compliance and Contact Information

Our senior management is responsible for ensuring compliance with this Privacy Notice. We have designated a Privacy Officer (privacy@HippoPharmacy.com) responsible for:

• Handling personal information access requests
• Addressing complaints
• Providing additional information about our privacy practices

Please contact our customer service center for up-to-date information on how to reach our Privacy Officer.

Exceptions

We may deviate from this Privacy Notice when required by law or in exceptional circumstances, such as addressing an urgent threat to human life or health.

Changes to this Privacy Notice

We reserve the right to make reasonable changes to this Privacy Notice from time to time. Any changes will be posted on our website. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Notice.

Returns Policy

All prescription sales are FINAL and NON-REFUNDABLE. Hippo Pharmacy cannot legally accept or restock orders that are canceled or refused after they have left a network pharmacy.

Shipping Policy

Hippo Pharmacy guarantees the arrival of your order within 10 days upon receipt of all necessary documentation to fill your order. Our average shipping time is typically 5-10 days.

Once we receive all prescriptions and required customer information, orders are usually shipped within 24 hours. If an order is not received within 15 days, we consider it lost and will replace it at no charge to you, guaranteed.

All orders are shipped by standard post carriers in each country within our network. Within the United States, all parcels are delivered by USPS.